Delivering an Expectation-Shattering Customer Experience

There is no magic formula to please everyone all the time. However, there are steps you can take that move beyond customer satisfaction to creating loyal fans and transforming transactions into memorable, positive experiences. Led by popular, dynamic, and engaging instructor John Eric Jacobsen, this course will cover five key topics in one-hour modules held over five weeks. Each module topic (see descriptions below) will help you to rethink your client interactions, create an expectation-shattering customer experience, and rise to a level of service excellence. Certificates are available for those that complete the entire series!

Speaker: John Eric Jacobsen

Fee: $375

Registration Closes: February 23, 2027