Introduction to Utility Management

Today’s water and wastewater utility supervisors are expected to motivate, understand, advise, and lead their teams to new expectations. Supervisors are required to fully understand all technical and compliance obligations while efficiently evaluating staffing, recording progress, and preparing/updating emergency response plans. Proper communication with both peers and subordinates plays a critical role in each of these tasks

This interactive, live instructor-led course will touch on strategies for improving speaking, writing, and listening skills while balancing the day-to-day operational demands that utility supervision requires.

Speaker:
Daniel “Rick” Pfleiderer

Registration Fee: $295 per person
Multi Person Discount Fee: $265 per person (Save when you sign up with a colleague!)
NJLWO Discount Fee: $147.50 per person (available for T, W, and VSWS license holders only)

Registration Closes: November 10, 2025