Delivering an Expectation-Shattering Customer Experience (Five, One-Hour Sessions)

There is no magic formula to please everyone all the time. However, there are steps you can take that move beyond customer satisfaction to creating loyal fans and transforming transactions into memorable, positive experiences.

This course, led by popular, dynamic, and engaging instructor John Eric Jacobsen, will cover five key topics in one-hour modules held over five weeks. Each module topic will help you to re-think your client interactions, create an expectation-shattering customer experience, and rise to a level of service excellence. Certificates are available for those that complete the entire series!

Dates: July 16, 23, 30, August 6, and 13, 2026
Time: 12:00 pm – 1:00 pm EDT

Speaker(s): John Eric Jacobsen

Fee: $375 per person

Registration Closes: July 15, 2026